SimpleXMLElement::__construct(): Entity: line 11: parser error
Our agents are getting the following error message when using Google Chrome or MS Edge browsers. Some agents are still able to deal with incoming tickets and most functionality is ok but others cannot...
View ArticleKayako HQ hacked?
I think the Kayako HQ offices are offline and likely hacked. The 888 number in the sales department signature line is under the control of a 3rd party scammer. The US 415 number is constant busy. I've...
View ArticleAdd SEO meta title, description, and custom URL for Knowledge Base Articles
Hi All, It would be nice if we are able to do the following for the Kayako Classic Knowledge Base articles: a.) being able to assign a meta title (not just the article title) b.) being able to assign a...
View ArticleSo long, it's been surreal
I've been a Kayako user for a heck of a long time. The changes that have come about just before and since the company being sold have taken their toll, and pricing and lack of any consideration for the...
View ArticleI have not received support for more than 15 days
Dear, I have been writing more than 5 emails with serious problems on the platform and I have not received a response to any. I have not received support for more than 20 days. Are you going to solve...
View ArticleIn case someone's thinking of upgrading...
This company (apparently part of the V.C. folks that bought Kayako in 2018) is selling Kayako Download helpdesk (fusion 4.93) branded as their own (GFI HelpDesk). The trial download has all the Kayako...
View Article4.73 > Raw CSS Showing in Staff Email Replies [Outlook?]
We've upgraded from 4.70 to 4.73 and experiencing Outlook 2013 created emails from Customers having CSS showing as raw text in the staff html reply. In Kayako everything is fine but in our sent / reply...
View ArticleAdd SEO meta title, description, and custom URL for Knowledge Base Articles
Hi All, It would be nice if we are able to do the following for the Kayako Classic Knowledge Base articles: a.) being able to assign a meta title (not just the article title) b.) being able to assign a...
View ArticleWrong week in reports.
We have some reports where we present weeknumbers. When we run them we get week 13 (It's week 14 in sweden now). The datesetting in Kayako is sweden and date and time on tickets are correct. Can anyone...
View ArticleHow to run function?
Hello, How can I run foreach Surrender($_ticketID) from this trait __apps/tickets/staff/Controller_TicketReleaseTrait.php to surrender tickets? And here, do I need to use db details for connection or...
View ArticleHow to get logged in staff id/staff username
Hello, Can someone provide me the code which will detect/print logged in staff user id/username ? I am new to kayako and not sure how to do this. Already checked many posts but I am unable to do it my...
View ArticleSurrender all tickets
In Kayako I would like to add the button which will detect the user and will set surrender/unassign all tickets own by the user. Can I get some help?
View ArticleFree shipping 1080P Bathroom Toothbrush mini Camera DVR 32GB
https://www.dhgate.com/product/1080p-bathroom-toothbrush-mini-camera-dvr/541797945.html 这款运动检测牙刷相机数码录像机为您带来1920 x...
View ArticleAdd SEO meta title, description, and custom URL for Knowledge Base Articles
Hi All, It would be nice if we are able to do the following for the Kayako Classic Knowledge Base articles: a.) being able to assign a meta title (not just the article title) b.) being able to assign a...
View ArticleFirst day of the week
Hi, when i ran report with lastweek() the first day of the week is Monday by default. there is an option to change the first day of the week to Sunday? maybe to the entire system? Thanks
View ArticleGraph - Creation Date Week vs Closure Date Week
This is a report I use for Tickets Created over the past 3 months Code: SELECT COUNT(*) AS 'TOTALCREATED' FROM 'Tickets' Where 'Tickets.Creation Date' > DATE_SUB(ThisWeek(),INTERVAL 12 Week) Order...
View ArticleReport on Tickets with no Follow-up
One problem we have is that sometimes, our staff will put tickets into an 'On Hold' status, which requires a Follow-up, but they don't set it. I'm trying to configure a report that will list all the...
View ArticleDaily Report on staff for both - Total Tickets Closed and Total Ticket...
Hello, Hoping someone can help me with a dual report that shows two fields ; Total Tickets resolved by staff Total Replies made by staff I have these working in two individual reports, but would be...
View ArticleReport with User Organization notes
Is it possible to create a report to identify all user organizations that have a note tha contain "xxxxx"? Thank you in advance!
View ArticleDisplaying both IPv4 >and< IPv6 address from the creator of the ticket (or...
Okay, it's semi-annoying (as you have to unban people from servers) that it shows only the IPv6 address of an user, though not the IPv4 address. E.g. on Plesk it blocks (when entering wrong passwords)...
View Article
![ONEW – KAKERA -Unmei no Piece- – EP [iTunes Plus M4A]](http://is1-ssl.mzstatic.com/image/thumb/Music221/v4/d0/fb/86/d0fb86a5-ba60-4bea-41fb-7f54c125f518/VEATP-45908.jpg/296x296bb.webp)
