Cant set up email queue. Verify Connection error

February 13, 2015, 7:36 am

≪ Previous: "Dashing" status board and Kayako

Hi,

I am receiving this error when trying to verify the connection of an email queue:

Oh dear, the mailbox could not be reached:

Retrying CRAM-MD5 authentication after LOGIN failed.
Can not authenticate to IMAP server: [CLOSED] IMAP connection broken (authenticate)

Details:
Email queue address: support@company.com
Queue type: Tickets
Mailbox type: IMAP
Queue template group: Default
Email queue is enabled: Yes...

Cant set up email queue. Verify Connection error

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MySQL Database size

February 13, 2015, 8:11 am

≫ Next: How to delete obsolete or wrong email addresses?

≪ Previous: Cant set up email queue. Verify Connection error

We are trialling the Kayako Download currently in order to use the wysiwig editor in the custom tweaks app, and have found that our webhost limits the MySQL database to 1gb but so far in just a few days use the database size has grown to almost 50mb, and this is with only limited numbers of test emails. We are concerned that with full use this could reach its limit within 8weeks quite easily. We have attachment settings set to save to file system so these should not affect the database size....

MySQL Database size

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How to delete obsolete or wrong email addresses?

February 13, 2015, 8:19 am

≫ Next: Registration required: Unable to create ticket

≪ Previous: MySQL Database size

Hi,

When I begin typing an email address the ticket system suggests email from prior tickets. Unfortunately some of the email addresses contain typos or are no longer valid.

How can I delete this addresses?

Thanks in advance.

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Registration required: Unable to create ticket

February 13, 2015, 8:26 am

≫ Next: Login in Mobile app

≪ Previous: How to delete obsolete or wrong email addresses?

Hi.

I've got kayako configured in a way that only registered users can submit tickets, if they are not registered they receive the following email :

I thought it was from a parser rule, but its not, any idea where can i found this text ? I need to change it

subject : Registration required: Unable to create ticket
Your ticket has not been accepted into the system. You are required to create an account before you can create any tickets via email. Please register at the following...

Registration required: Unable to create ticket

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Login in Mobile app

February 13, 2015, 1:47 pm

≫ Next: Show max attachment size next to upload button

≪ Previous: Registration required: Unable to create ticket

Hello

I am trying to login in Kayako Mobile application but I am not able to login and getting error message " Unable to log in : null"

Please help me to solve this issue.

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Show max attachment size next to upload button

February 13, 2015, 5:01 pm

≫ Next: getting the below error as a parser log

≪ Previous: Login in Mobile app

We need a way to show our users what the maximum attachment size is PRIOR to them finding out after trying to upload a file.

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getting the below error as a parser log

February 14, 2015, 1:56 am

≫ Next: Likely to crack 1 here return

≪ Previous: Show max attachment size next to upload button

AutoExecute Query: AutoExecute Query: INSERT swticketauditlogs (array ( 'ticketid' => 129560, 'ticketpostid' => 0, 'departmentid' => 4, 'departmenttitle' => 'Net Protector Activation/Reactivation', 'dateline' => 1423906080, 'creatortype' => 4, 'creatorid' => 0, 'creatorfullname' => '', 'actiontype' => 1, 'actionmsg' => 'New ticket created by Rachael Ray Technique (rachaelraytechnique@slope202.quickflatstomach.work), Subject: Re: Copy the Rachael Ray technique and burn fat,...

getting the below error as a parser log

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Likely to crack 1 here return

February 14, 2015, 3:40 am

≫ Next: Broken and Unsupported Plugins

≪ Previous: getting the below error as a parser log

Likely to crack 1 here return of those are 4 5 sick 7 a flyer here a 7 say 5 come up initially for 30 oh my goodness you are well I'm family did a good job quickly turn around for the other side as good as ever here we go take two hats and flap focus on the strange we got to see that muscle to build more lean muscle mass train to make sure you hit not fifteen-point if WHITE KIDNEY BEAN EXTRACT you get there before I do that's...

Likely to crack 1 here return

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Broken and Unsupported Plugins

February 14, 2015, 8:13 am

≫ Next: (split) Rich text editor for ticket replies ("WYSIWYG")

≪ Previous: Likely to crack 1 here return

Why does Kayako continue to list plugins in forge that are clearly outdated and unsupported by the developers of the plugins? Here is an example...

https://forge.kayako.com/projects/kayakooutlookaddin

Clearly, this is a plugin that has lots of reported bugs and no support or continued development from the developers of the plugin. There are lots of these outdated, junk plugins. Why does Kayako not remove them from forge. It really promotes an image that is not favorable to...

Broken and Unsupported Plugins

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(split) Rich text editor for ticket replies ("WYSIWYG")

February 15, 2015, 8:08 am

≫ Next: Error processing cron for POP e-mail 4.69.0

≪ Previous: Broken and Unsupported Plugins

It is always planned.
Dates are never provided.
Support techs discuss it with you.
It never happens.
Standard for so many features needed in Kayako. The platform is lacking well behind others now in many ways. There are so many good things about this platform, but commitment, timelines and planning from the Kayako team is not one of them. I have yet to see any committed date for any feature request. I often see "we are working on it, but I can't tell you when" which is nothing more than a brush...

(split) Rich text editor for ticket replies ("WYSIWYG")

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Error processing cron for POP e-mail 4.69.0

February 16, 2015, 8:06 am

≫ Next: Time to Resolve in reports is not calculated in accordance with SLA-defined working hours

≪ Previous: (split) Rich text editor for ticket replies ("WYSIWYG")

Here is the code at line 200:

PHP:


        /**
         * BUG FIX - Ravi Sharma...

Error processing cron for POP e-mail 4.69.0

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Time to Resolve in reports is not calculated in accordance with SLA-defined working hours

February 16, 2015, 9:41 am

≫ Next: Kayako Desktop for Mac

≪ Previous: Error processing cron for POP e-mail 4.69.0

should give more priority to this report, as we are not calculating the other customers, but for me is dysfunctional.

kayako staff, I need a solution .. any?

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Kayako Desktop for Mac

February 16, 2015, 11:56 am

≫ Next: Kayako Desktop on Linux/Mac OS X using Wine/CrossOver

≪ Previous: Time to Resolve in reports is not calculated in accordance with SLA-defined working hours

Requesting mac live support client.

Thanks for the great product guys.

Ken.

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Kayako Desktop on Linux/Mac OS X using Wine/CrossOver

February 16, 2015, 12:32 pm

≫ Next: Include Settings Update in Activity Logs

≪ Previous: Kayako Desktop for Mac

Please share your experience here if anybody have tried installing Kayako Desktop on Linux or Mac OS X using Wine or CrossOver.

Found some threads about LiveResponse installation on Linux, in which people had issues using it.

Hoping for positive responses this time for Kayako Desktop!

Satinder.

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Include Settings Update in Activity Logs

February 16, 2015, 1:48 pm

≫ Next: Email Notification for Setting Changes

≪ Previous: Kayako Desktop on Linux/Mac OS X using Wine/CrossOver

Please include Settings changes in the Activity logs. This will provide more accountability, less mistakes and less critical errors due to unofficial / unauthorized setting changes. Activity log should track changes up to 2 levels deep (e.g. Settings > Email Settings > Enable SMTP ). Same info to be tracked: User Login, IP Address, Interface (Admin), Log Date and Action Done.

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Email Notification for Setting Changes

February 16, 2015, 4:31 pm

≫ Next: Link troubleshooter to ticket

≪ Previous: Include Settings Update in Activity Logs

System should send an email notification to Admin or any other specified email address for any and all Settings Changes made. Email notification should include the setting changed, up to 2 levels deep (e.g. Settings > Email Settings > Header Encoding ), if possible Old Value and Updated Value, login who did the change, and a timestamp with IP Address. This way we can monitor changes, avoid critical errors, easily detect system/settings hack. Please consider.

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Link troubleshooter to ticket

February 17, 2015, 2:16 am

≫ Next: Auto responder for a department

≪ Previous: Email Notification for Setting Changes

It would be useful to be able to create a ticket, and then link a troubleshooter to it where you can check off the steps that have been tried.

So for example:
Customer calls 'my computer is not working'

You select the troubleshooter inside the 'create new ticket' and check off all the steps that you've tried with the customer. E.g. "check if power cable is connected"

So that later if a colleague takes the ticket, he can see which measures have already been taken and he will not go through...

Link troubleshooter to ticket

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Auto responder for a department

February 17, 2015, 3:38 am

≫ Next: No auto responder

≪ Previous: Link troubleshooter to ticket

Hi there,

i want for one department a special autoresponder.
when i change department to invoice.

But i not good understand what i doing.

my orginal autoresponder template:

<{if $_ticket[replyto] != '' && $_ticket[creator] == 1}><{$_ticket[replyto]}><{else}><{$_ticket[fullname]}><{/if}>, 
 
<{$_language[arintro]}> 
 
   <{$_language[articketid]}><{$_ticket[displayticketid]}> ...

Auto responder for a department

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No auto responder

February 17, 2015, 3:46 am

≫ Next: Custom fields not filtered by alphabetical order.

≪ Previous: Auto responder for a department

Good morning

I am in the process of migrating a few current helpdesk cases from one system to Kayako.
I have all the users created and now its a case of just copying the established cases.

What i dont want is to send an autoresponder to each person while setting up the cases.
I know you can take the tick out the box when setting up the case for Autoresponder, but as our helpdesk are doing this i want to make sure they dont forget.
Can you please list all the admin settings i can change so...

No auto responder

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Custom fields not filtered by alphabetical order.

February 17, 2015, 3:48 am

≫ Next: Colour coded departments

≪ Previous: No auto responder

Hi
With reference to the columns in Ticket Views, is it possible to order the CUSTOM fields in ascending or descending order?
It works for ticket ID, Department etc, but not for a custom field (like Whats the issue) for example.
Is this by design?

Thanks
Ian

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