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Disable Departments

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Limit Staff to create tickets on assigned department

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KQL magic: get total time ticket is kept in specific status

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Email Parser - BCC recipients

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Get values of inserted billing entry

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SLA setup for departments

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Flexible Autoresponder?

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Some major change in what's stored as an email attachment in 4.61.1.4294?

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Do away with the ticket preview animation

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Assigning Template Groups/Departments to Ticket Types

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Notification on Upgrade is Available

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SMTP mail send failure logging, alerts and queue

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Automatically close tickets from same user

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Problem after linking statuses to Departments

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Knowledgebase on Frontpage (like chess.com)

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Add a copy of the sender's mail in the autoresponder

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subject update on customer response

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Looking for a report that tells me how many tickets have a specific set of tags.

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Update subject on incoming reply

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Changing default encoding on Incoming e-mails

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