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Warn users when their email is rejected due to size limit

January 15, 2015, 9:24 am
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We're requesting that Kayako add an enhancement so that if an end user sends an email that is larger than the Email Size Limit and it is rejected by the helpdesk system, the end user should be notified that the email was rejected. The lack of this feature cause a business problem for us as a customer was trying to log a ticket with our helpdesk, which Kayako rejected quietly and neither we nor the end user were informed. It was a critical service request and the customer was not happy that we...

Warn users when their email is rejected due to size limit
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don't see 1. End User License Agreement

January 15, 2015, 11:09 am
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hi I need help you
this is a situation when I try install kayako fusion v4.63 in muy localhost the installation show me this image
kayako_fusion.png when I click in I Agree the other step show me the image kayako_fusion1.png and when I click in the buttom NEXT show me the image kayako_fusion2.png and I click in START SETUP buttom, it just only stay there in the image kayako_fusion2.png, and help me please why is error in my installation.

I install in my localhost/local.chat.com/setup/----->...

don't see 1. End User License Agreement
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Display user department in the expanded ticket view

January 15, 2015, 11:27 am
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Hi there,

I saw many threads about displaying the user's organization when creating a ticket, but I'd like to add it to the ticket view with their name, role, and user/staff. I can't find a template to add this to.

Any more experienced users able to point me in the correct direction?

Thanks,
Kate
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Detected a Cross Site Request Forgery Attempt on User Login

January 15, 2015, 1:28 pm
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One of our end users is receiving a "detected a Cross Site Request Forgery attempt and cannot continue with the required action" error when attempting to log in to the user portal on our help desk.

I have not seen any PHP errors or errors in the Admin page in Kayako. His computer also appears to be clean, according to our anti-virus console. We have cleared the cache on his computer, but the error still occurs in both IE 9 and Chrome.

We are running version 4.57.1.3610.

Any ideas? Is this...

Detected a Cross Site Request Forgery Attempt on User Login
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Staff API: Creating a new ticket with ccto

January 15, 2015, 1:41 pm
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Hello,

I am creating new ticket using the Staff API and I added CC to the xml (e.x <ccto>realemail@test.com </ccto>) when I do the curl to the support it create new ticket (reply content, ticketid, etc..) to the Kayako Support Site but the CC doen't get send. When I have update the ticketid using <modify> then it sends the CC to email perfectly.

Is there a any reason Why Staff API doesn't send CC when creating new ticket?
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Staff API: Creating a new ticket with ccto

January 15, 2015, 1:41 pm
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Norwegian Language Pack - fusion.4-65-0-5460.norskno.language.xml

January 16, 2015, 12:55 am
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I have complete Norwegian (no-nb) language pack available for the following version - and will keep it updated with future releases: fusion.4-65-0-5460.norskno.language.xml

Jeg har ferdig oversatt Norsk bokmål (no-nb) språkpakke til følgende versjon - og vil holde denne oppdatert gjennom fremtidige versjoner: fusion.4-65-0-5460.norskno.language.xml

For mer informasjon ta kontakt
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Parser Failure Message: To Email is Empty

January 16, 2015, 2:20 am
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Hello Guys,

i am getting this Parser Failure Message with Kayako Case 4.68.1
PHP:
To Email is Empty
#0 D:\web\my.site\__apps\parser\library\MailParser\class.SWIFT_MailParserEmail.php(80): SWIFT_MailParserEmail->ProcessMailStructure(Object(stdClass))
#1 [internal function]: SWIFT_MailParserEmail->__construct(Object(stdClass))
#2 [internal function]: ReflectionClass->newInstance(Object(stdClass))
#3 D:\web\my.site\__swift\library\Loader\class.SWIFT_Loader.php(406): call_user_func_array(Array,...
Parser Failure Message: To Email is Empty
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Live Chat API Call

January 16, 2015, 3:27 am
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Could anyone help me?

Looking to obtain the Live Chat details via the API? I have checked the documentation but there doesn't appear to be anything directly related to livechat.

I am looking to get the missed live chats over the last 24 hours
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Kayako 3, php and mysql versions

January 16, 2015, 5:43 am
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What is the highest version of php and mysql that anyone has Kayako 3 running on? I need to upgrade to at least
mysql 5.2
php 5.3.0

Thanks in advance!
Terri Z
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How to create ticket with CC's using Staff API?

January 16, 2015, 11:13 am
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How to create ticket with CC's using Staff API? Can someone send example of it.
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Ticket Count with Month Range and Department

January 16, 2015, 5:27 pm
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Code:
SELECT COUNT(*) As Total FROM 'Tickets' GROUP BY 'Tickets.Department', 'Tickets.Creation Date':MonthName
I had more to it but saved and forgot to write down what else I had for month range. Trying to get total ticket count per department (with status), for a specific month range, this instance is October 2014 until January 2015.

Regards
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staff view - ticket display order as a user preference

January 16, 2015, 7:48 pm
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I had a new staff member ask me today if she could reverse the order of ticket replies so that the newest are on top.

I am aware of the setting in the Admin CP. I do not want to change this globally and I feel it should be a user preference.

Can this be set at the user level or do I have to submit a feature request?

thanks,
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Ticket reports show data as NA

January 18, 2015, 6:57 am
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If i run SELECT 'Tickets.Creation Date' FROM 'Tickets' where 'Tickets.Ticket ID' > 11000
Is returns :

Creation Date
- NA -

this is the case for all date-fields. This was not the case in the past. What can be done to resolve this?
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Survey email issue

January 19, 2015, 4:07 am
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Hello!

We have a little problem using Kayako, survey emails are always sent on default language, set on templates-groups. How can we make surveys multi-language?
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Kayako beta community invitation

January 19, 2015, 5:22 am
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Greetings,

We are inviting customers and app developers who:
  • Are Download customers (self-hosted)
  • Are interested in testing and providing feedback on the latest Kayako helpdesk features and software
  • Do not mind testing using beta features or software, or who are in a position to run test instances of their existing helpdesk
  • Are active and participate regularly here on the community forums
To participate in the Kayako beta community.

Members of the beta...

Kayako beta community invitation
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Email notification to include ticket history

January 19, 2015, 6:15 am
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I know this has been a question for sometime now but still I haven't found any solution for it and email form support sais: "providing you with assistance regarding code modification is out of the scope of our support services". even support has been paid for this year.
So...If anyone can help me out here is the problem:

How to include the whole conversation thread/history in the notification email when you post a reply to a customer's ticket.

Best regards,
Iris


P.S.

Product: Case
Version...

Email notification to include ticket history
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you or why don't

January 19, 2015, 7:38 am
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Hiding a certain ticket type in the Client Portal Ticket List

January 19, 2015, 8:03 am
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Hi,

I found an article about how to do this in version 3. Is there a way to do it in 4?
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Ability to edit/display custom fields from the General tab

January 19, 2015, 8:03 am
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It would be really useful to be able to edit a ticket's custom field from within the General tab - ie while reading/replying to the ticket - rather than having to click the Edit tab to get there.

Almost all of our tickets are created by email from customers, so by the time we work on a ticket it's already in the system. We rarely create a new ticket, only respond to existing ones, so the custom fields interface (that you see when creating a staff ticket) isn't presented to us.

It seems that...

Ability to edit/display custom fields from the General tab
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