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don't see 1. End User License Agreement

January 29, 2015, 7:50 am
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hi I need help you
this is a situation when I try install kayako fusion v4.63 in muy localhost the installation show me this image
kayako_fusion.png when I click in I Agree the other step show me the image kayako_fusion1.png and when I click in the buttom NEXT show me the image kayako_fusion2.png and I click in START SETUP buttom, it just only stay there in the image kayako_fusion2.png, and help me please why is error in my installation.

I install in my localhost/local.chat.com/setup/----->...

don't see 1. End User License Agreement
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Mail queue for alias?

January 29, 2015, 8:19 am
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Hello,

Not sure if this is possible or not but we have 10 domains, and to prevent us creating a separate mailbox for each user we have the main domain (domain1.com) and then the other 9 domains as aliases of this domain. It just helps our staff maintain one email box for all our brands.

We are looking to get Kayako and have the usual queues (Sales, Support etc) configured for each domain. Is Kayako able to differentiate and work out which queue to put our emails in based on the recipient....

Mail queue for alias?
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Responses from forwards

January 29, 2015, 10:23 am
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I have a couple of issues with emails in Kayako that relate to the 'Forward' action.

First, if I forward an email to a third party, such as a vendor, the end user cannot see the email in the control panel. This is good and works as expected. However, if the vendor responds, using the same exact email, the response gets added into the ticket as a 'Recipient' and the end user can see that response. This is bad and not what I would expect.

Secondly, once that third party responds, they...

Responses from forwards
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Making "As a User" default for all new tickets - 4.68

January 29, 2015, 10:51 am
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This seems to have moved in 4.68
in \__apps\tickets\staff\class.View_Ticket.php

I want to make the radio button for "As a User" to be the default selection when a new ticket is created.

I compared the customized file from 4.59 and the code is totally different for the function in the new php file from what I customized a couple years back to achieve this.
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How do I relocate the live chat and click to call buttons?

January 29, 2015, 11:20 am
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Sorry for the newbie question =)

I would love to relocate the buttons from the left side of our website to the lower bottom right corner. I intend to replace them with new buttons which I can do but the relocation is taking me a ton of time to figure out. I was hoping someone way smarter with Kayako could give me some tips?

Thanks so much!
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core.js is not working

January 29, 2015, 1:05 pm
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hi... everyone

I installed kayako fusion in my web with cpanel but I have problem with core.js
the other problem is not charge all menus
I show you with the image that I send
please help me...

thanks for your attention..
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Changing intital Auto Reply - 4.68

January 29, 2015, 1:09 pm
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The last time I messed with this in v 4.5? I had to edit a PHP file but that file doesn't seem to exist, or it has moved in 4.68.

Is this handled in Templates now?

I would like to edit the initial "Thank you for your email blah blah blah" auto response.

I would like to remove some of the fields at the bottom:

Ticket ID: 123456
Subject: Blah Blah
Department: Helpdesk
Type: Issue
Status: Open
Priority: Normal

to just:

Ticket ID:...

Changing intital Auto Reply - 4.68
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Add phone number to information box in staff ticketview

January 29, 2015, 2:46 pm
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In v3 we used a custom field to display the ticket owners phone number in the staff ticket view to make it easy to give them a call.

In V4 I see that phone numbers have been added as a standard field to the user profiles but I cannot figure out a way to display the phone number in the staff ticket view.

Ideally, I would like to have this information displayed on the left under the name associated with each thread in the ticket.

I know you can click the USER name in the information box on the...

Add phone number to information box in staff ticketview
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Chat Widget

January 29, 2015, 5:50 pm
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Hello,

the kayako system looks interessing, but we are missing a chat widget mode - no popup, text or button link to start the chat. (e.g. livechatinc.com or zopim.com)

When kayako supports / integrate this option?

Regards
Tom
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Parser pukes on long replies?

January 29, 2015, 10:17 pm
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I have discovered recently that the Parser is breaking when it encounters an email reply that contains multiple replies. Ie. a ticket with some CC:s in it that keep replying to each other or replying to the ticket so the body of the initial ticket is often contained multiple times in the message.

Like, a tech replies to a ticket telling a user they will contact them to schedule a time to come fix their issue and it maybe takes 3-4 replies back and forth to figure out a time and by then the...

Parser pukes on long replies?
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How to connect and extract data from Kayako

January 30, 2015, 2:01 am
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Good morning

I am setting up a status board that will use an SQL query to pull data from Kayako; non destructive read only.
Just curious on setting up the actual connection since the wallboard will be on the same LAN but not the same server.

I will be using the following code to set up the link:

// Database Connection User/Pass
mysql_connect("localhost", "username", "password") or die(mysql_error());
// Database Selection
mysql_select_db("database_name") or die(mysql_error());

The...

How to connect and extract data from Kayako
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Notifications and escalation improvements

January 30, 2015, 2:10 am
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I would really like to have more granular time ranges for criteria in Notifications (and everywhere else time ranges are used). Currently, there is 'Today', 'Yesterday', 'Last Week', etc. These time ranges are not helpful for a shop that demands quick response times on tickets and needs to be notified. I'd like to either have predefined time ranges of 2, 4, 6, 8, 12 hours or be able to define my own time ranges, similar to the 'Follow-Up' function.

The SLA and escalation procedures are way...

Notifications and escalation improvements
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Change Response Type or Recipient Type

January 30, 2015, 4:08 am
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One thing our current system does that I haven't found Kayako can do easily is mark a response as a private response after it has been posted. I know it's possible to delete the response and simply add it back in as a private reply, but it's not as simple as our existing system that has a 'Make private' button.

It would also be nice to be able to change the 'Recipient' type to a Third Party if someone emails in to the ticket and you a) don't want the customer to see this person's responses...

Change Response Type or Recipient Type
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I want to create a input type field in Staff form in admin.

January 30, 2015, 4:18 am
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Hi All,
I am confuse about, how to create a input type field in Staff form in admin. I mean when staff will create one more field will show there "Company Name". When user create Staff he will put the company name of that particular Staff.

Thanks
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Creating a 'Later' status - SLA problems

January 30, 2015, 9:53 am
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I am trying to replicate a function in our current system called 'Later', which functions like an 'On Hold' status. Our staff will put a ticket into a 'Later' status if there is nothing to do on the ticket for some amount of time (hours, days, weeks, etc.). I found in the 'Release' tab, there is a nice little feature where you can set the 'Reply Due' date and time, which is exactly what I am looking for. The problem here is that when I do this, SLA rules apparently do not get run when the...

Creating a 'Later' status - SLA problems
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Tickjet Priority based on Template group

January 30, 2015, 12:15 pm
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Hi!

I'm trying to implement basic thing - automatic priority application based on template group. Here's what I've done:
1) Created new Users Group "VIP"
2) Created new Priority "VIP"
3) Created new Template Group. Set "Registered (logged in) user group" = VIP, "Default ticket priority" = VIP
4) Added new User, "User group" = VIP, even put "SLA plan override" = Initial VIP

Even after that when I post a ticket via email as this VIP user helpdesk keeps setting normal priority for it. What did I...

Tickjet Priority based on Template group
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26 support and that its brand new on due

January 30, 2015, 8:33 pm
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26 support and that its brand new on due tosome with the Jason 56 limitations I mentioned earlierI it actually means that that will workautomatically Muscle Rev Xtreme with our sponsor port but we plan tomake it work as soon as I learned the JBoss implementationadvances so you can expect that probably for thefinal version Spring framework for a but that said a on the flip side ofthat is that you...

26 support and that its brand new on due
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Weight Loss

January 30, 2015, 8:58 pm
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These things annoy others, I personally love because Natural Max Garcinia it makes a good unusual bathroom and I feel I've spent my money well. We paid about the brand f3 ballistic Lush, to be used in a bathroom, and all that money for 1 bathroom rather do something more than a strong smell! Since this is not a weld or not noticed any difference in my skin at all, and I could not feel the strong...

Weight Loss
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How to get selected in Global Consulting Company?

January 30, 2015, 9:16 pm
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Hi all,

I have complete my studies in in field of MBA, now searching for a job in the top consulting companies. So if any one knowing how to get start pleases help me out.

Thanks..
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balance now been forwarded the waist reaching

January 30, 2015, 9:46 pm
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balance now been forwarded the waist reaching your forehead toward you left knee stretches first you can while keeping form and hold this position forMuscle Rev Xtreme 15 seconds now train been backwards at the waist don't worry you won't go too far because far as you can while maintaining form and hold that position for 15 seconds then release switch legs and alternate sides three or four times ....

balance now been forwarded the waist reaching
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